How to Protect a Trading or Demat Account and Raise a Complaint

If you believe a crime, unauthorised transaction, or immediate account-security issue may be involved, contact the relevant provider and appropriate official channels promptly. This guide is general information, not legal or financial advice.

Basic account-security habits

SEBI's investor guidance says not to share critical information such as account details, login IDs, passwords, or delivery instruction slips. Its account-security page gives the same clear rule for trading and demat accounts: do not share your password.

Review trade alerts, periodic statements, and account balances. Keep your email address, mobile number, bank details, and address current with the relevant broker or depository participant.

A documented escalation path

SEBI's investor education material outlines a sequence: first report the issue to the broker's customer-support or grievance channel; if unresolved, use the relevant stock exchange's investor grievance mechanism; and then use SEBI's SCORES platform where appropriate. Exchanges also provide dispute-resolution processes.

Keep the relevant account statements, contract notes, messages, emails, payment records, and a written timeline. The exact route and requirements can depend on the issue, so check the official platform instructions before submitting a complaint.

Frequently asked questions

Should I share my trading password with someone who claims to help me?

No. SEBI's investor guidance says not to share passwords or other critical account information.

Does NiveshCheck handle complaints against brokers?

No. NiveshCheck is an independent directory. Use the broker's official grievance channel and the applicable exchange or SEBI process for complaints.

Primary sources

Read the original guidance and check for updates directly with the issuing organisation.

How this guide is prepared

This guide is maintained by the NiveshCheck Editorial Team using the primary sources linked above. It is general information only and may not reflect later changes to an official source or process.

Read our methodology and source limitations · Suggest a factual correction

NiveshCheck is not affiliated with SEBI and does not independently verify, recommend, endorse, or advise on brokers, accounts, or investments.